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Pros and Cons of the e-scooter trial

This week we have to decide whether to continue the public share e-scooter trial. I have a number of questions I would like answered before I make this decision.


  1. Has the trial complied with the Code of Practice? If not, in which areas has it failed to comply?

  2. What have the benefits of the trial been?

  3. What have the downsides of the trial been?

  4. What could we do to mitigate the downsides in order to keep the trial running?


In the end, my decision will be made based on whether I think the downsides of continuing will be greater than the benefits. Tradeoffs will need to be made, and how I make those tradeoffs will depend on my underlying values. This is why all of the councillors can look at the same data and make a different decision - our values are different and that influences what tradeoffs we are each prepared to make.



Has the trial complied with the Code of Practice?


The short answer here is no. The trial has not complied with conditions around preventing nuisance, appropriate parking, and restrictions on use.


I will start with restrictions on use, because this is easiest. Clause 5.15 of the Code of Practice sets out areas where scooters may not be parked or ridden, including parts of Lambton Quay and Oriental Parade. Clause 8.6 establishes a speed limit of 10km/h on the waterfront.


A research company was hired to conduct observations of e-scooter use at 5 sites around the city over the course of the trial. In the summary of this research the report states:


“Footpath and road use restrictions and speed limits are generally not being abided by at Lambton Quay, Courtenay Place, Oriental Parade, and along the waterfront.”


Next I will tackle e-scooter parking. Clause 5.6 of the Code of Practice states that scooters “must be parked where they do not impede people on foot.” Clause 5.9 states that operators will “preferably” have systems in place to incentivise good parking and penalise bad.


Scooters being left in inconvenient places was one of the key themes of the comments we received during our surveys on the trial. 6% of those who left comments on the survey mention parking, about 290 people. And let’s be honest, anyone who has walked around Wellington lately will know that scooters lying across the footpath is a problem. As one commenter said:


“With e-scooters littering footpaths, some streets are just impassable to someone with mobility issues. Very rarely are any of the scooters parked considerately.”


As far as I’m aware neither Flamingo nor Jump had any financial incentives or penalties for good parking behaviour.


Finally, clause 1.3 of the Code of Practice states that scooters should not cause a “danger or nuisance” to other people. Clause 5.4 states that operators must ensure scooters do not have a “negative impact on other street users, including people with impaired vision and/or other disabilities.”


By far the most significant impact has been on pedestrian confidence in walking around our city. 62% of respondents found it “more difficult” or “somewhat more difficult” to travel by foot since e-scooter rental started. 54% felt “unsafe” or “very unsafe” as a pedestrian.


Some people even reported that they sometimes avoided walking journeys since the scooter trial started. More than 500 people who responded to the public survey reported choosing not to make a pedestrian trip since the start of the trial. Places most often mentioned that people now avoided were the waterfront (123 mentions) and Oriental Bay (53 mentions). Age is clearly a factor, with feelings of safety as a pedestrian falling from age 55, with drops again over age 65 and over age 75.


This fall in confidence is backed up by some evidence of safety problems for pedestrians. 3% of respondents had been hit by a scooter while a pedestrian. One third had experienced a near miss while a pedestrian. There were 200 personal reports of having a near miss while a pedestrian. 11% of scooter riders admitted having a near miss with a pedestrian.


It also seems that e-scooter riders may not appreciate just how intimidating they are for vulnerable pedestrians. Only 10% of respondents said they had witnessed a pedestrian be frightened or startled. (This survey was predominantly answered by people who were e-scooter riders.) Yet 51% of respondents said they had personally been startled or frightened as a pedestrian.


This analysis of the compliance with the Code of Practice identifies a number of downsides of the e-scooter scheme. One further downside should be considered that wasn’t raised previously - the safety of the scooter rider themselves. About one quarter of riders reported having personally experienced a safety issue while scooting. 5% had fallen off or crashed and 1% had needed medical attention after a crash.


In Wellington there were 186 ACC claims for injuries involving e-scooters during the 6 month trial period. For context, during the same period there were 553 basketball injuries and 1284 rugby injuries.


Okay, so enough of the downsides. There must have been some benefits to the scheme, given that 72% of public survey respondents supported it continuing.


A key benefit was greater mobility, particularly for younger people. Half of respondents had used a scooter to make a trip they wouldn’t have otherwise. 7% of respondents’ most recent scooter trip would not have been made otherwise.


Scooters enabled people to visit hospitality and retail businesses more often. Of the regular users of scooters 45% used them to commute, 45% used them for social events including hospitality businesses, and 32% used them for retail trips. Around one third of the trips they otherwise would not have made were to these businesses.


While scooters did replace many walking trips, they also replaced car usage. Almost half of respondents had used taxi/rideshare less, while 39% had used a private car less. 21% of e-scooter trips would otherwise have been made by car.


E-scooters also increased mobility for disabled people. 13% of people with accessibility needs wouldn’t have made their most recent trip without the e-scooter scheme, compared to only 5% of general respondents. Users with accessibility needs strongly support the scheme to continue, with 91% in favour (answer “maybe” and “definitely”).


Okay so that leaves us with mobility benefits for young and disabled people, additional trips to retail and hospitality businesses and reduced car usage vs the downsides for pedestrians due to near misses and footpath parking.


What can we do to reduce the downsides for pedestrians?


One of the things that will reduce the negative effect on pedestrians will be to get e-scooters off the footpath. To do this we need to offer riders a safe alternative.


Safer speeds of 30km/h are proposed for most of the CBD. If approved by Council, these changes could be on our streets as soon as July. When traffic is travelling at 30km/h e-scooters will be able to use the roadway more safely.


Waka Kotahi NZTA are consulting on an Accessible Streets policy change that would allow e-scooters in cycleways. If approved later this year, this will make it legal for riders to use cycleways rather than the footpath.


We need to provide more cycleways infrastructure to support scooter riders to get off the footpath. All six of WCC’s proposed pop-up cycleways received funding from Waka Kotahi NZTA. The new cycleways will appear on our streets during June and July. Let’s Get Wellington Moving is also planning some early delivery cycleways in the next few months. WCC have long term plans to deliver a cycle network across our city.


Having fewer scooters available to hire will also improve the situation for pedestrians. As Jump will not be returning to our streets immediately, there will be half as many scooters on our streets as there were during the trial.


We could improve the enforcement of the waterfront speed limit and area restrictions for parking or riding scooters. We could also extend these restrictions to other areas. I will be asking officers for further advice on this during the week.


We could also consider requiring bells on scooters and have a campaign encouraging riders to use their bell as they approach pedestrians on the footpath or shared path. This could help with the more than 100 comments that you can’t hear or see scooters easily.


On Thursday morning we will vote on whether to continue the current license arrangements until the end of the year and whether we want officers to update our policies to allow for the scheme to continue after the current licenses expire. You can ask to speak at the meeting during public participation by emailing public.participation@wcc.govt.nz or you can watch the meeting livestream on YouTube.



Appendix note about which data I used


The research reports rely primarily on three different surveys called wave 1, wave 2, and general public. Wave 1 and wave 2 surveys were taken near the start and end of the trial, both used a representative sample of the wider Wellington population. The general public survey was open to anyone and was conducted at the end of the trial, at the same time as wave 2. The general public survey respondents were self-selected, and people are more likely to respond when they have a strong view one way or another.


The data backs up this interpretation - the general public survey has what I call a “missing middle”. You can see this in the following graph showing support for the e-scooter scheme to continue broken down by wave 1, wave 2, and general public. When you compare the middle range responses of “maybe not”, “unsure”, and “maybe” there is a clear difference. For the wave 2 panel respondents 50% were gave an equivocal response, but only 24% of the general public did the same.





When trying to get a picture of general views I relied on the panel survey. When trying to understand the users of e-scooters I relied on the general public survey. Sometimes I just took the most conservative of the two options.


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